Support
How to get help with Subrise, and what to include so we can solve your problem quickly.
If something isn't working, or you have a question these docs don't answer, our support team can help.
Contact us
Email info@subrise.app.
What to include
You'll get an answer faster if your email includes:
- Your store's address, for example yourstore.myshopify.com.
- The subscription number, if the question is about one subscription. It's in the title of the subscription page, for example Subscription #123456789.
- What you did, what you expected, and what happened instead.
- A screenshot of any error message.
Before you write
- Dashboard or reports didn't load? Reload the page. Most loading errors clear on a second try.
- A charge failed? See Billing and failed payments.
- Customers can't find the portal? See Storefront customer portal.
- Questions about your plan? See Your Subrise plan.