Tags

The customer and order tags Subrise adds in Shopify, when each one is applied, and how to rename them.

Subrise adds tags to customers and orders in Shopify as subscriptions start, renew, pause and cancel. Use them to filter customers and orders, build customer segments, or trigger Shopify Flow workflows.

Customer tags

Setting	Default tag	Added when
First time subscriber	First Time Subscriber	A customer starts their first subscription. It's removed at that subscription's first successful renewal, or when they start another subscription or resume one.
Active subscriber	Active Subscriber	A customer has an active subscription.
Paused subscriber	Paused Subscriber	A customer pauses and has no active subscriptions left.
Inactive subscriber	Inactive Subscriber	A customer cancels and has no active subscriptions left.
Failed billing	Failed Billing	A renewal charge fails. It's removed when a charge succeeds.

A customer has one of the active, paused and inactive tags at a time: Subrise removes the others when it adds one.

Order tags

Setting	Default tag	Added to
All subscription orders	Subrise Subscription	Every subscription order except prepaid ones, which get the Prepaid orders tag instead.
New subscription order	New Subscription	The first order of a customer's first subscription.
Repeat subscription order	Repeat Subscription	Every renewal order, and the first order of any later subscription a returning customer starts.
Prepaid orders	Subrise Prepaid	Orders that contain a prepaid subscription.

Rename a tag

Go to Settings > General.
Under Tags, change the text in the tag's field. To add several tags for one event, separate them with commas, for example "Subscriber, VIP".
Click Save in the save bar.

Subrise uses the new tag from then on. The next time it updates a customer, it also removes the tag's old name.

Custom tags

For tags based on what a customer bought, or any other rule, use Shopify Flow with Subrise's triggers. See Shopify Flow.